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Cancellation & Return Policy

Anything you don’t like about the order?

Well, read on to find out how you can change it.

How and till when can I modify my order?

You can modify your order items up to one day before the scheduled delivery date by reaching us on customer helpline, website/app chat, or email. Please note, date and time of delivery are subject to change due to modification of your order. On changing your order, deposit will be automatically adjusted as per current rates at the time of placing your order. After successful confirmation, your monthly amount will be calculated based on the newly chosen items in your order.

As a customer and party to the rental contract, your products cannot be shifted from the address mentioned in this delivery address to any other location without notifying us (KGT). In case of a change of address and assistance with relocation, please contact us one week prior to the relocation or raise a relocation request via the customer dashboard for further assistance.

 How can I cancel my existing order?

You can cancel an order up until one day before the agreed date of delivery without any extra cost. Once delivered, an existing order cannot be cancelled.

Can I return a few or all items of the order if I’m not happy with the products at the time of delivery?

Yes, we will replace. While all our products pass a series of stringent quality checks, if you're not happy with the product's condition due to a defect or non-functionality, you may return the same at the time of delivery. If notified at the time of delivery, some exceptions can be considered in a valid case or circumstance. Please note, a return option will not be available at the time of delivery once our team exits your premises after successful confirmation of your order delivery. We also advise checking the product's specification before placing the order, as item rejection will not be considered eligible for return.

Can I close my rental subscription prior to the committed tenure?

Yes, you can. In case of early termination of your order, you can request for closure for one or all your items by informing us 7 days before the selected preferred date. Early closure charge will be applicable since the products will be returned before the end of your chosen tenure. To raise a closure request,

  • Log in to your KGT account.
  • Click on 'New Request' and choose 'Close Subscription.'
  • Select the products you want to return.
  • Choose a return date as per your convenience.
  • To avoid early closure charges, you can also consider the following options.

In case you're looking to close your subscription due to relocation, you can check our list of operational cities and continue your current subscription from the new city.

In case of any doubts or queries, we encourage you to use the chat feature on the website/app to know more about ownership transfer of your rented products.

What are the early closure charges?
Since the products will be returned before the end of your chosen tenure, the early closure charge is calculated based on your selected tenure and based on the category of products.

An Early Closure Charge is payable in case you decide to return the products before your current tenure is up. The charge payable is a multiple of your Monthly Rent, which is decided by the current tenure of your contract.

Please check your customer dashboard or your contract for the exact amount payable at any time.

How do I get my refundable deposit?

On approval of successful quality check of your products and clearance of any pending dues, a return will be initiated towards your account. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.  Please reach our customer support for further assistance.

In case of any damages to your products, KGT will inspect the products at our warehouse to determine a detailed breakdown of damage costs. The damage cost will be charged before replacing the product.

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